Post by account_disabled on Feb 15, 2024 5:04:44 GMT -5
Some companies, such as Adidas, take advantage of the welcome message to request consent for the processing of personal data required by the GDPR . Example of customer service via WhatsApp. Adidas WhatsApp welcome message. 3 Provide concise and honest answers WhatsApp is a messaging application that is characterized by its conciseness. Make sure your support responses through this channel are brief and directly address the user's issue. An exchange on WhatsApp must reproduce a real conversation. Later we will see that there is the possibility of automating customer service through WhatsApp with chatbots, totally or partially. If you choose this alternative, do it with honesty. The user must know at all times if he is talking to an agent or a chatbot.
4 Use quick answers for frequently asked questions In WhatsApp Business, you can configure quick responses that will allow you to gain agility. Surely, there are frequently asked questions Tunisia Phone Number List that you are forced to answer on multiple occasions. For example. "Delivery usually takes between three and five days from when the order is confirmed." With Quick Replies, when you type a keyword into the chat, you have the option to automatically enter a complete phrase that you saved previously. At the end of the day, the time savings are considerable. Customer service or attention by WhatsApp. Conversation between client and company. The WhatsApp Business API allows you to go further, with message templates for certain automated responses.
5 Prioritize written communication over audio Audio clips are widely used in personal communication on WhatsApp. However, for the recipient, it is not necessarily a convenient format. Maybe you are in a noisy place, next to other people without headphones at your disposal... Almost always, a written message is a guarantee of a better experience for the customer. As a more advanced option with the WhatsApp Business API, some companies such as the welcome message in both formats simultaneously. The user chooses which is more convenient. Company offering customer service using WhatsApp Business API. 6 Use multimedia formats Text is the basic format for communicating on WhatsApp, but it is not the only one .
4 Use quick answers for frequently asked questions In WhatsApp Business, you can configure quick responses that will allow you to gain agility. Surely, there are frequently asked questions Tunisia Phone Number List that you are forced to answer on multiple occasions. For example. "Delivery usually takes between three and five days from when the order is confirmed." With Quick Replies, when you type a keyword into the chat, you have the option to automatically enter a complete phrase that you saved previously. At the end of the day, the time savings are considerable. Customer service or attention by WhatsApp. Conversation between client and company. The WhatsApp Business API allows you to go further, with message templates for certain automated responses.
5 Prioritize written communication over audio Audio clips are widely used in personal communication on WhatsApp. However, for the recipient, it is not necessarily a convenient format. Maybe you are in a noisy place, next to other people without headphones at your disposal... Almost always, a written message is a guarantee of a better experience for the customer. As a more advanced option with the WhatsApp Business API, some companies such as the welcome message in both formats simultaneously. The user chooses which is more convenient. Company offering customer service using WhatsApp Business API. 6 Use multimedia formats Text is the basic format for communicating on WhatsApp, but it is not the only one .